Privacy Policy

This Privacy Policy (“Policy”) explains how Ownly ONCE LLC, doing business as Ownly ONCE Digital Marketing and/or Ownly Marketing (“Ownly ONCE,” “Ownly Marketing,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information when you visit our websites, use our services, submit forms, purchase services, interact with our marketing systems, or communicate with us.

This Policy applies to our websites, landing pages, funnels, forms, CRM systems, client portals, marketing campaigns, digital advertising services, Local Spotlight campaigns, AI-assisted tools, automation systems, communications, and related services (collectively, the “Services”).

By using our websites or Services, submitting your information, purchasing from us, booking a call, clicking a link, opting in, or otherwise interacting with Ownly ONCE, you agree to the practices described in this Policy. If you do not agree, do not use our websites or Services.

1. Information We Collect

We may collect information directly from you, automatically through your use of our websites or Services, from third-party platforms, and from business partners, service providers, lead sources, advertising platforms, and publicly available sources.

2. Information You Provide Directly

We may collect information you choose to provide, including:

• Name, business name, title, and contact information
• Email address, phone number, mailing address, and billing address
• Website, social media links, business profiles, and brand assets
• Information submitted through forms, surveys, quizzes, landing pages, lead magnets, chatbots, calls, emails, SMS messages, or calendar bookings
• Payment and transaction information processed through third-party payment processors
• Business goals, marketing preferences, service needs, campaign details, customer information, ad content, creative assets, and project information
• Messages, call notes, chatbot transcripts, support requests, and other communications

3. Information Collected Automatically

When you visit our websites, landing pages, funnels, or digital properties, we may automatically collect certain information using cookies, pixels, analytics tools, logs, and similar technologies.

This information may include:

• IP address, browser type, operating system, and device information
• Pages viewed, links clicked, forms started or submitted, and time spent on pages
• Referral sources, campaign tracking information, UTM parameters, search terms, and traffic sources
• Approximate location data based on IP address
• Email engagement, SMS engagement, ad engagement, website actions, and conversion events
• Technical data used for fraud prevention, security, analytics, optimization, and troubleshooting

4. Information From Third Parties

We may receive information from third-party providers, platforms, partners, directories, public databases, advertising networks, CRM tools, scheduling tools, payment processors, social media platforms, website tools, analytics providers, AI tools, and other service providers.

This may include business contact information, advertising data, analytics data, appointment information, transaction data, lead data, campaign performance data, and information needed to provide our Services.

5. How We Use Information

We may use the information we collect to:

• Provide, operate, improve, and personalize our Services
• Build websites, funnels, landing pages, campaigns, automations, CRM workflows, creative assets, and marketing systems
• Process payments, subscriptions, invoices, renewals, refunds, disputes, and account records
• Respond to inquiries, support requests, project requests, and customer service needs
• Send service-related emails, SMS messages, calls, reminders, alerts, updates, and account notices
• Send marketing messages, offers, newsletters, promotions, and business updates where permitted by law
• Analyze website usage, campaign activity, conversions, audience behavior, and service performance
• Create reports, recommendations, insights, and strategy documents
• Improve our websites, Services, client experience, systems, and marketing performance
• Detect, prevent, and respond to fraud, spam, abuse, security incidents, unauthorized access, and legal risk
• Comply with legal, tax, accounting, regulatory, contractual, platform, and business obligations

6. Marketing Communications

If you submit your information, purchase from us, book a call, opt in, request information, or otherwise engage with us, we may contact you by email, phone, SMS, voicemail, direct message, platform notification, or other electronic means.

You may opt out of marketing emails by using the unsubscribe link in the message where available or by contacting us directly. You may opt out of SMS messages by replying STOP where supported. Please note that even if you opt out of marketing communications, we may still send transactional, billing, legal, security, account, and service-related messages.

7. Cookies, Pixels, and Tracking Technologies

We may use cookies, pixels, web beacons, tags, scripts, tracking links, analytics tools, advertising pixels, and similar technologies to operate our websites, measure performance, improve user experience, remember preferences, understand visitor behavior, and support marketing and advertising.

These technologies may be used by us or by third-party providers, including analytics platforms, advertising networks, CRM tools, automation tools, social media platforms, payment processors, and other vendors.

Most browsers allow you to block or delete cookies. If you disable cookies, some website features may not function properly.

8. Analytics and Advertising

We may use third-party analytics and advertising tools such as Google Analytics, Google Ads, Meta, YouTube, LinkedIn, TikTok, CRM platforms, call tracking tools, conversion tracking tools, retargeting pixels, and similar platforms.

These providers may collect information about your interactions with our websites and Services and may use cookies, pixels, and similar technologies according to their own privacy policies.

We may use this information to measure traffic, improve campaigns, personalize experiences, show relevant advertising, track conversions, and evaluate the effectiveness of our marketing.

9. How We Share Information

We do not sell personal information in the traditional sense of selling a contact list for money. However, we may share information as needed to provide and improve our Services.

We may share information with:

• Service providers, vendors, contractors, consultants, and technology platforms that help us operate our business and provide Services
• Payment processors, billing systems, banks, and financial service providers
• CRM, email, SMS, website, hosting, analytics, automation, AI, advertising, calendar, communication, and reporting tools
• Print vendors, mailing vendors, Local Spotlight vendors, and advertising partners when needed for campaign fulfillment
• Business partners, affiliates, or referral partners when necessary to provide requested services or partner offers
• Legal, tax, accounting, compliance, insurance, or professional advisors
• Government authorities, courts, regulators, law enforcement, or other parties when required by law or when necessary to protect rights, safety, property, or legal interests
• A successor business in connection with a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar transaction

We may also share aggregated, anonymized, or de-identified information that does not reasonably identify you.

10. Client Data and Lead Data

If you provide customer, prospect, lead, employee, or contact data to us for marketing, CRM, automation, messaging, advertising, or campaign purposes, you represent that you have the right and any required consent to provide and use that information.

You are responsible for ensuring that your contact lists, lead lists, customer data, marketing permissions, SMS consent, email consent, privacy notices, and communication practices comply with applicable laws and platform rules.

11. AI Tools and Automated Processing

Some of our Services may involve AI-assisted tools, automation, chatbots, voice agents, data analysis, personalization, content generation, reporting, recommendations, lead routing, or workflow automation.

Information submitted to or processed by AI tools may be used to generate outputs, improve workflows, personalize communications, organize data, or assist with marketing and service delivery. AI-generated content may contain errors and should be reviewed before use.

We do not knowingly use sensitive personal information for AI-assisted marketing unless needed to provide requested Services and permitted by law.

12. Payment Information

Payments may be processed by third-party payment processors. We may receive transaction confirmations, billing details, contact information, subscription status, invoices, receipts, and limited payment-related information.

We do not intentionally store full credit card numbers on our own servers unless a specific authorized payment system requires it and appropriate safeguards are in place.

13. Data Retention

We retain information for as long as reasonably necessary to provide Services, manage accounts, complete transactions, operate our business, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.

Retention periods may vary based on the type of information, the purpose for collection, legal requirements, tax/accounting obligations, contractual obligations, risk management, and operational needs.

We may retain aggregated, anonymized, or de-identified information indefinitely where permitted by law.

14. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, platform, database, email system, SMS platform, AI tool, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your own passwords, devices, accounts, login credentials, and access permissions.

15. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you.

You may also have the right to object to certain processing, limit certain uses, opt out of certain marketing communications, or withdraw consent where consent is the legal basis for processing.

To make a request, contact us using the information listed in the “Contact Information” section below. We may need to verify your identity before fulfilling your request. Certain information may be retained where permitted or required by law.

16. Children’s Privacy

Our websites and Services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

17. International Users

Ownly ONCE is based in the United States. If you access our websites or Services from outside the United States, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

By using our websites or Services, you consent to the transfer, processing, and storage of information in the United States and other applicable locations.

18. Third-Party Links and Services

Our websites, funnels, emails, SMS messages, ads, reports, and Services may contain links to third-party websites, apps, platforms, offers, tools, or services.

We are not responsible for the privacy practices, content, security, policies, or actions of third parties. You should review the privacy policies and terms of any third-party websites or services you use.

19. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is not yet a uniform industry standard for responding to such signals, our websites may not respond to all browser “Do Not Track” requests.

You may be able to manage cookies, tracking, and advertising preferences through your browser settings and third-party opt-out tools.

20. California and State Privacy Rights

Certain state privacy laws may provide additional rights to residents of those states. Depending on where you live and whether the law applies to our business, you may have rights related to access, deletion, correction, portability, opt-out of certain sharing or targeted advertising, and limiting certain uses of sensitive information.

To submit a privacy request, contact us using the information below. We will respond as required by applicable law.

21. Changes to This Policy

We may update this Privacy Policy at any time. When we update it, we will revise the “Last updated” date above. Changes may be posted on our website, client portal, checkout page, or otherwise provided to you.

Continued use of our websites or Services after updates are posted means you accept the updated Policy.

22. Contact Information

If you have questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, please contact us: